Support
How can we help?
Wisper: Speak messy. Get clear notes. Find answers below, or get in touch and we'll help you out.
Contact us
We aim to respond within 24 to 48 hours. You can also use the contact form.
In the app
Go to You → About → Contact support to send us feedback.
Messages sent from the app reach us directly, linked to your account so we can look into it faster.
Frequently asked questions
What's the difference between on-device and Cloud HD transcription?
On-device is the default. Wisper uses your phone's built-in speech recognition, so it's free, unlimited, works offline, and your audio stays on your phone. You see the transcript live as you speak.
Cloud HD uses the Whisper speech model on our servers for higher accuracy, mixed-language speech (such as Hinglish), and long imported files. The audio is uploaded for transcription and isn't stored afterwards. Cloud HD is measured in minutes: Pro includes 20 hours a month, and Free includes 10 minutes a month for when on-device isn't available for your language.
Choose your engine in You → Transcription. To keep everything on your phone, turn on You → Privacy → On-device only. Read more in our Privacy Policy.
Which languages does Wisper support?
You can speak in any language your phone's speech recognition supports. The list depends on your phone and its software version. Pick a language in You → Transcription → Language, or choose Auto to use your phone's language. On Android, Wisper can download the offline model for your language so transcription works without a connection.
Cloud HD supports many more languages and handles speech that mixes languages. AI notes are written in the language you speak, and Pro can translate them into another language.
What do I get with Free and Pro?
Free covers unlimited on-device transcription and a few AI notes every day. Pro adds every style, higher limits, Ask Wisper, translation, Cloud HD hours, and export.
| Feature | Free | Pro |
|---|---|---|
| On-device transcription | Unlimited | Unlimited |
| Longest recording | 15 minutes | 4 hours |
| AI notes (styles and rewrites) | 3 a day, 30 a month | 100 a day, 2,000 a month (fair use) |
| Styles | Smart note, Summary, Action items, Clean transcript | All styles (Meeting minutes, Study notes, Journal, Email, and more), plus custom styles |
| Translate | Not included | Included |
| Ask Wisper (ask your notes) | Not included | 50 a day, 1,000 a month |
| Cloud HD transcription | 10 minutes a month, when on-device isn't available for your language | 20 hours a month |
| Import audio | Files up to 15 minutes | Files up to 4 hours |
| Export (PDF, Markdown, zip) | Plain-text sharing only | Included |
| Folders, search, tasks, sync, App lock | Included | Included |
Pro is available monthly ($7.99), yearly ($49.99, with a 3-day free trial for eligible new subscribers) or as a one-time Lifetime purchase ($99.99). US prices; local prices are shown in the app and vary by region. Daily and monthly limits reset at 00:00 UTC, and you can see your usage in You → Plan & usage.
How do I restore my purchases?
Your Pro subscription is linked to your Wisper account. On your new or reinstalled device:
- Sign in to Wisper with the same Apple or Google account you used when you subscribed.
- Make sure your phone is signed in to the App Store or Google Play account that made the purchase.
- Go to You → Plan & usage → Restore purchases.
If Pro still doesn't appear, contact us and include your store receipt or order ID.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, so you cancel in your store settings. In Wisper, you can also tap You → Plan & usage → Manage subscription to go straight there.
- iPhone: Settings → your name → Subscriptions → Wisper → Cancel Subscription
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Wisper → Cancel subscription
Cancel at least 24 hours before your renewal or trial ends to avoid the next charge. Pro stays active until the end of the period you've paid for. Deleting the app or your account doesn't cancel a subscription. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their policies.
How do I delete my notes or my data?
- One note: open it and choose Delete from the menu.
- All notes: You → Data → Delete all notes.
- Your account and all its data: You → Account → Delete account. This removes your data from our servers, deletes your sign-in account, and erases Wisper's data on that device.
No longer have the app? You can still request account deletion.
Does Wisper work offline?
Yes. Recording, on-device transcription, your notes, search, and tasks all work without a connection. AI notes, Ask Wisper, and Cloud HD need the internet. Your notes sync to your other devices when you're back online.
Can I export my notes?
Yes. Share any note as plain text on any plan. Pro can also share notes as Markdown or PDF and export all notes from You → Data.
Send us a message
For bugs, please include your device model, OS version, app version, and the steps that cause the problem. For billing questions, include your App Store or Google Play receipt.